Leaders did not become leaders because they showed vulnerability or weakness. They got there because they were successful strategists, they led the organization through tough times, or exhibited any number of the qualities that victorious leaders are known for, tenacity, strength, dedication, determination, courage.
It is therefore beyond our comprehension that should a leader experience the death of someone they love, they cannot keep the emotions out of their life's work. But grief leads to unfortunate decisions, every day.
The numbers are staggering. And let's be honest, most organizations don't have a sense of where to help or how to support. Isn't that what Employee Assistance Programs are for? Not exactly. Supporting your employees' wellbeing is not something you can brush off onto your EAP and give yourself a big green checkmark for. It's deeper than that.
It's about the language we use, the understanding of what grief is and how it shows up at work every day. It's about ignoring struggles when someone comes back from bereavement leave. It's the constant messaging grievers receive, be strong, time heals. Language and understanding cannot be fixed by your EAP. This really is an inside job.
McKinsey found that unresolved grief affects fully one-third of the 7,000-plus executives they've worked with, and that organizations are consistently ill-equipped to handle it. The financial cost to US companies runs approximately $75 billion a year. But the loss of leadership capability, and the human suffering behind it, can seem beyond measure.
Scalable Planning. Grief and death are probably the toughest conversations to bring into an organization, so if we're going to do it, let's make the process as simple as possible. Start by articulating the core differences across possible grief journeys, types of grief, spiritual beliefs, relationship structures, and making room for the most common possibilities. When someone requests bereavement leave, give them one package with everything they need. Don't make them hunt through a dated handbook.
Flexibility. Most organizations have a chart that tells us how many days bereavement leave is available based on blood relation. This made sense once. It doesn't anymore. If someone was estranged from their mother and raised by their grandmother, the chart won't honour that relationship. A more inclusive practice considers the relationship itself.
Communication. How we communicate with the bereaved and their team is one of the most important pieces of grief care planning. We need to ensure the whole team has what they need to help and support, that they understand what their colleague needs and for how long. This requires clear communication processes that honour the griever's wishes.
Ultimately, none of this is possible if we continue to honour only tenacity and strength. We need leaders to begin this undertaking with vulnerability. A knowing that passionate employees who show up every day can crack. That grieving is not a sign of weakness, it is an act of love, dedication, and value.
There is so much more to this experience than the operational undercarriage. And if cared for properly, it can have a significant impact not only on your employees' experience, but on the inclusive nature of your organization's culture. It is a chance to put your values into action.